This training program will cover the basics of effective communication needed as a recreation worker, guest relations, how to work with different age levels depending on the role hired for, how to organize and promote activities, and the importance of safety rules.  

Non-Discrimination Statement

West Virginia Northern Community College (WVNCC) is an Equal Opportunity/Affirmative Action Institution and does not discriminate based on race, sex (e.g., sex, sex stereotypes, gender identity, gender expression, sexual orientation, and pregnancy or parenting status), disability, religion, color, national origin, or age in admission, employment, educational programs, or activities; nor does it discriminate based on genetic information in employment or employee health benefits. Further, faculty, staff, students, and applicants are protected from retaliation for making complaints or assisting in investigations of discrimination. WVNCC will take steps to assure that a lack of English language skills will not be a barrier to admission and participation in the college’s CTE offerings. Auxiliary aids and services are available upon request to individuals with disabilities.

Full Non-discrimination notice and associated policies, procedures and forms

  Course is limited to 12 people.

Books and certification are are included in the fees.

Per the WV Health Dept. - "Certification requires at least one employee that has supervisory and management responsibility and the authority to direct and control food preparation and services shall be a certified food protection manager who has shown proficiency of required information through passing a test that is part of the accredited program."

Non-Discrimination Statement

West Virginia Northern Community College (WVNCC) is an Equal Opportunity/Affirmative Action Institution and does not discriminate based on race, sex (e.g., sex, sex stereotypes, gender identity, gender expression, sexual orientation, and pregnancy or parenting status), disability, religion, color, national origin, or age in admission, employment, educational programs, or activities; nor does it discriminate based on genetic information in employment or employee health benefits. Further, faculty, staff, students, and applicants are protected from retaliation for making complaints or assisting in investigations of discrimination. WVNCC will take steps to assure that a lack of English language skills will not be a barrier to admission and participation in the college’s CTE offerings. Auxiliary aids and services are available upon request to individuals with disabilities.

Full Non-discrimination notice and associated policies, procedures and forms

This 8-hour course teaches service representatives critical skills in professionalism, communication, managing the call, managing the customer, managing job stress, and other skills such as cross-selling (in the onsite class). The course ensures that the students can transfer these skills to the job, thereby providing a significant return on the training investment for the organization.

Wheeling/New Martinsville/Weirton/Online

This 8-hour training program teaches the fundamentals of Housekeeping for hotels and corporate offices. Students will learn the best and most effective cleaning techniques. Additionally, course participants will learn how to use all the cleaning equipment and products properly.

Wheeling/New Martinsville/Weirton/Online

This 4-hour training program stresses the importance of communication and listening skills, customer engagement, and transparency. Sales associates who complete this training program better understand customers' needs and how to interact to improve the overall experience – driving sales up.

Wheeling/New Martinsville/Weirton/Online