This 8-hour course teaches service representatives critical skills in professionalism, communication, managing the call, managing the customer, managing job stress, and other skills such as cross-selling (in the onsite class). The course ensures that the students can transfer these skills to the job, thereby providing a significant return on the training investment for the organization.

Wheeling/New Martinsville/Weirton/Online

This 4-hour training program stresses the importance of communication and listening skills, customer engagement, and transparency. Sales associates who complete this training program better understand customers' needs and how to interact to improve the overall experience – driving sales up.

Wheeling/New Martinsville/Weirton/Online