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Business and Professional Training
Customer Service Training - New Martinsville
with Jessica Richards
This course is designed to instruct students on the development of skills necessary to communicate effectively in all public-facing roles. Topics include customer service etiquette, communication skills, professional appearance, empathy, adaptability, self-control, patience, and more. Upon successful completion of the course, attendees receive a continuing education certificate of completion.
Anti-Harassment in the Workplace - New Martinsville
with Jessica Richards
This two-hour course is designed to address core practices preventing harassment in the workplace. Topics include definitions and examples of discrimination, harassment and sexual harassment, retaliation, diversity and inclusion, unconscious bias, the role of managers and supervisors, and responding to complaints.
Upon successful completion of the course, attendees receive a continuing education certificate.
Certified Bookkeeper
Program length: 75 hours
September 3 - November 5, 2024
(instructor will teach via intercampus video or Zoom)
This course includes 75 hours of instruction, 6 textbooks, Certification exam fees, and registration fees for The American Institute of Professional Bookkeepers (AIPB) Exam.
Participants will learn the level of knowledge and skill needed to carry out all key functions through the adjusted trial balance, including basic payroll, depreciation, inventory, internal controls, and fraud prevention.
Note: Financial Aid may be available to those who qualify from either HEAPS or WIOA funding. Books, uniforms, and certification costs are not included in the fees. Please contact Ms. Jenna Derrico jderrico@wvncc.edu or 304-214-8962 for assistance.
Administrative Professional
This course is designed to prepare students for a career as an administrative professional with computer skills and a professional and polished appearance. This course includes basics in Microsoft Word, Excel, Outook and Powerpoint. It also entails proper business communication, meeting and travel scheduling, records management and customer service.
Upon successful completion of the course, attendees receive a continuing education certificate of completion.
This course may be held via Zoom and/or intercampus video. There may also be online instruction and out of class work required.
Basic Soft Skills - Wheeling Campus
This course is designed to prepare students with basic skills for job searches, resume and cover letters. It will include basic information on interview techniques and essential qualities for job success. Upon successful completion of the course, attendees receive a continuing education certificate of completion.
Anti-Harassment in the Workplace - New Martinsville Campus
This two-hour course is designed to address core practices preventing harassment in the workplace. Topics include definitions and examples of discrimination, harassment and sexual harassment, retaliation, diversity and inclusion, unconscious bias, the role of managers and supervisors, and responding to complaints.
Upon successful completion of the course, attendees receive a continuing education certificate.
Customer Service Training - Wheeling Campus
This course is designed to instruct students on the development of skills necessary to communicate effectively in all public-facing roles. Topics include customer service etiquette, communication skills, professional appearance, empathy, adaptability, self-control, patience, and more. Upon successful completion of the course, attendees receive a continuing education certificate of completion.
Advanced Soft Skills - Wheeling Campus
Learn the essential skills of writing resumes and cover letters, performing job searches, and practicing interview techniques. Additional topics include employer expectations, how to succeed in a job, conflict resolution and communication skills. Upon successful completion of the course, attendees receive a continuing education certificate of completion.