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West Virginia Northern Community College

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Business and Professional Training

Customer Service Training - Wheeling

$199

with Jessica Richards

Calendar Oct 10, 2023 at 8 am, runs for 2 weeks

This course is designed to instruct students on the development of skills necessary to communicate effectively in all public-facing roles. Topics include customer service etiquette, communication skills, professional appearance, empathy, adaptability, self-control, patience, and more. Upon successful completion of the course, attendees receive a continuing education certificate of completion.

Customer Service Training - Weirton

$199

with Jessica Richards

Calendar Nov 28, 2023 at 8 am

This course is designed to instruct students on the development of skills necessary to communicate effectively in all public-facing roles. Topics include customer service etiquette, communication skills, professional appearance, empathy, adaptability, self-control, patience, and more. Upon successful completion of the course, attendees receive a continuing education certificate of completion.

Anti-Harassment in the Workplace - Weirton Campus

$99

with Jessica Richards

Calendar Dec 5, 2023 at 8 am

This two-hour course is designed to address core practices preventing harassment in the workplace. Topics include definitions and examples of discrimination, harassment and sexual harassment, retaliation, diversity and inclusion, unconscious bias, the role of managers and supervisors, and responding to complaints.

Upon successful completion of the course, attendees receive a continuing education certificate.

Customer Service Training - Wheeling

$199

with Jessica Richards

Calendar Feb 8, 2024 at 9 am, runs for 2 weeks

This course is designed to instruct students on the development of skills necessary to communicate effectively in all public-facing roles. Topics include customer service etiquette, communication skills, professional appearance, empathy, adaptability, self-control, patience, and more. Upon successful completion of the course, attendees receive a continuing education certificate of completion.

Anti-Harassment in the Workplace - Wheeling Campus

$99

with Jessica Richards

Calendar Feb 15, 2024 at 9 am

This two-hour course is designed to address core practices preventing harassment in the workplace. Topics include definitions and examples of discrimination, harassment and sexual harassment, retaliation, diversity and inclusion, unconscious bias, the role of managers and supervisors, and responding to complaints.

Upon successful completion of the course, attendees receive a continuing education certificate.

Anti-Harassment in the Workplace - Weirton Campus

$99

with Jessica Richards

Calendar Mar 21, 2024 at 9 am

This two-hour course is designed to address core practices preventing harassment in the workplace. Topics include definitions and examples of discrimination, harassment and sexual harassment, retaliation, diversity and inclusion, unconscious bias, the role of managers and supervisors, and responding to complaints.

Upon successful completion of the course, attendees receive a continuing education certificate.

Customer Service Training - New Martinsville

$199

with Jessica Richards

Calendar Apr 11, 2024 at 9 am

This course is designed to instruct students on the development of skills necessary to communicate effectively in all public-facing roles. Topics include customer service etiquette, communication skills, professional appearance, empathy, adaptability, self-control, patience, and more. Upon successful completion of the course, attendees receive a continuing education certificate of completion.

Anti-Harassment in the Workplace - New Martinsville

$99

with Jessica Richards

Calendar Apr 18, 2024 at 9 am

This two-hour course is designed to address core practices preventing harassment in the workplace. Topics include definitions and examples of discrimination, harassment and sexual harassment, retaliation, diversity and inclusion, unconscious bias, the role of managers and supervisors, and responding to complaints.

Upon successful completion of the course, attendees receive a continuing education certificate.





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