Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Although intangible, it is a critical component that must be understood and applied in excellence to every situation.  Topics include:  Defining customer service Customer attitudes and expectations Customer service in public safety Impact of customer service on public safety Communications center customer service in action Customer service and quality control Investigating complaints Perfect for a one-day pre-conference or post-conference course  CDEs Earned: 8  Recertification Requirements: None

http://www.wvncc.edu/community-education

Full Non-discrimination notice and associated policies, procedures, and forms

Prerequisites: ** Due to the nature of this topic it is highly recommended that students have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. ** Cybersecurity has become an ever-increasing threat for public safety. Emergency communications centers (ECCs) are a valuable and vulnerable target for bad actors of all types. As a result of their high importance and visibility within the public safety ecosystem, ECCs have been battling cyberattacks for years. Public safety is at constant risk for many types of cyberattacks. Research indicates that the frequency and intensity of cyberattacks will continue to grow. All ECC employees need to be educated on the types of cyberattacks and related activity that occur daily in the United States. This course provides a basic overview of the critical pieces of information that all ECC employees should know – from surfing the internet to being aware of key indicators in email for possible phishing attempts. This course also provides several resources for creating an Incident Response Plan and what to do if your ECC experiences a cyberattack. This course is built on the experiences of public safety cybersecurity experts and ECC professionals. This course will provide ECC professionals with foundational knowledge of cyberattacks, including the anatomy of a cyberattack, signs of an ongoing cyberattack and mitigation techniques. This includes preparing for cyberattacks, response to those attacks and the type of data to protect for post-attack forensics. Topics include: How Cyberattacks Work Why ECCs Are a Target Phishing Brute Force Hacking Website Drive-By Pre-Hacked Software Pre-Hacked Devices Data Destruction Data Exfiltration Ransomware Cryptojacking Persistent Threat Public Safety Cyberattack Case Studies Preventing Exploitation Cyber Hygiene Importance of a Cyber Response Plan Cybersecurity for Next Generation 9-1-1 (NG9-1-1) Schedule: 1 day, 8 consecutive hours per day for a total of 8 contact-hours. CDEs Earned: 8 Recertification Requirements: None

This course is an introduction to Adobe Lightroom Classic. We will cover all the modules with particular emphasis on the Library and Develop modules, including: importing photos from your camera into a catalog, keywords and metadata, editing, developing and processing using Camera Raw and other tools.

Students will need to have access to Adobe Lightroom software through an Adobe Lightroom or Photography plan.

Please email the instructor, Larry Tackett, if you have any questions: lptackett@gmail.com

Strong Nation is a HIIT class that combines body weight, muscle conditioning, cardio, and plyometric training.  Every move is synced to music that has been specifically designed to match every single move.  Participants should be prepared with a mat, a small towel, and water.

Note: This class has a minimun of 5 students. If there are not enough registrations, the course will not be held.

  Course is limited to 12 people.

Books and certification are are included in the fees.

Per the WV Health Dept. - "Certification requires at least one employee that has supervisory and management responsibility and the authority to direct and control food preparation and services shall be a certified food protection manager who has shown proficiency of required information through passing a test that is part of the accredited program."

Non-Discrimination Statement

West Virginia Northern Community College (WVNCC) is an Equal Opportunity/Affirmative Action Institution and does not discriminate based on race, sex (e.g., sex, sex stereotypes, gender identity, gender expression, sexual orientation, and pregnancy or parenting status), disability, religion, color, national origin, or age in admission, employment, educational programs, or activities; nor does it discriminate based on genetic information in employment or employee health benefits. Further, faculty, staff, students, and applicants are protected from retaliation for making complaints or assisting in investigations of discrimination. WVNCC will take steps to assure that a lack of English language skills will not be a barrier to admission and participation in the college’s CTE offerings. Auxiliary aids and services are available upon request to individuals with disabilities.

Full Non-discrimination notice and associated policies, procedures and forms

Students will learn the basics for wire weaving with multiple weaving techniques and different weave patterns. We will be using different wire gauges from 16 gauge to 26 gauge using round, square, and half round. These wires are made from copper, sterling silver, gold filled, and argentium metals. 

There is a $25 registration fee that is refundable if you are qualified for Full financial aid. Total cost of the program is $900.

Full payment, financial assistance or a payment plan MUST BE completed and approved by WVNCC three (3) business days prior to the first day of class.   You will be dropped from the class after that date.  

NOTE:   Financial assistance may be available to those who qualify.   Please click this link to read about funding options.   Additionally, you may contact the WVNCC Financial Aid office at: 304-214-8844.

This class is offered in a hybrid format utilizing the TEAMS platform.  Lectures can be attended in-person, via TEAMS, or can be completed through interactive lectures.  Labs are in-person only.

Please note these dates for class/lab: 

* Classes are Tuesdays and Thursdays from 6:00pm - 10:00pm

* Additional classes including labs may be scheduled for a Saturday if necessary, information will be given out the first day of class in the Syllabus.  

This course prepares students to provide emergency medical care for critical patients who need health care access. This program is offered in a flexible format, allowing students to attend class in person or online (labs and clinical rotations are only offered in person). Students can choose to continue their education and become advanced EMTs, paramedics or continue their education and transition into another health care field.

If you are interested in the medical field and helping people, you might consider becoming an emergency medical technician. These healthcare professionals provide immediate assistance to patients in emergencies before bringing them to a doctor's care. 

An emergency medical technician, or EMT, is a first responder trained in basic medical knowledge and skills to provide immediate medical care to patients in an emergency. They are often the first emergency service providers to arrive on the scene of a crisis, such as an accident, medical emergency, fire, or natural disaster. An EMT's main responsibility is to provide basic and emergent medical care to stabilize patients in crisis before transporting them to a hospital where a physician can further assist them.

EMTs can have several levels of responsibility and certification, and each has different requirements. Some areas use EMT-Basic and EMT-Intermediate or advanced levels. In contrast, others classify levels of training and certification as emergency medical responder (EMR), emergency medical technician, and advanced emergency medical technician before advancing to the level of a paramedic. While many EMTs work on private ambulances, they can also work for other emergency services, such as a fire department or search and rescue teams.

EMT salaries vary based on their level of certification, employer, experience, and location. The national average salary in the United States is $15.04 per hour, while some salaries range from $7.25 to $38.90.

Source: https://www.indeed.com/career-advice/career-development/what-is-an-emt

This program meets all the requirements of state and national certification and/or licensing requirements.

Please note:  no refunds are granted after a student attends the first day of class.  

Non-Discrimination Statement

West Virginia Northern Community College (WVNCC) is an Equal Opportunity/Affirmative Action Institution and does not discriminate based on race, sex (e.g., sex, sex stereotypes, gender identity, gender expression, sexual orientation, and pregnancy or parenting status), disability, religion, color, national origin, or age in admission, employment, educational programs, or activities; nor does it discriminate based on genetic information in employment or employee health benefits. Further, faculty, staff, students, and applicants are protected from retaliation for making complaints or assisting in investigations of discrimination. WVNCC will take steps to assure that a lack of English language skills will not be a barrier to admission and participation in the college’s CTE offerings. Auxiliary aids and services are available upon request to individuals with disabilities.

Full Non-discrimination notice and associated policies, procedures and forms

Please Note:  This class is 4 sessions which will be held on Thursday evenings: January 8, 15, 22, 29, 2026

If you are new to Photoshop or have tried to learn Photoshop and struggled with it, this course is for you. The course starts at the very beginning with an overview of the program and its interface. We will review and use the many tools, such as crop, healing brushes, selections, levels and curves, brightness/contrast, vibrance/saturation, black&white, and more. Most importantly, we will learn and master the use of layers which is the most powerful component of Photoshop. During the class students will work with images supplied by the instructor so that everyone us doing the same edits at the same time, in order to lead to mastering photoshop.

Students will need to have access to Photoshop software through an Adobe Photography plan or a trial version.

Please email the instructor, Larry Tackett, if you have any questions: lptackett@gmail.com