Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Although intangible, it is a critical component that must be understood and applied in excellence to every situation. Topics include: Defining customer service Customer attitudes and expectations Customer service in public safety Impact of customer service on public safety Communications center customer service in action Customer service and quality control Investigating complaints Perfect for a one-day pre-conference or post-conference course CDEs Earned: 8 Recertification Requirements: None

Non-Discrimination Statement

West Virginia Northern Community College (WVNCC) is an Equal Opportunity/Affirmative Action Institution and does not discriminate based on race, sex (e.g., sex, sex stereotypes, gender identity, gender expression, sexual orientation, and pregnancy or parenting status), disability, religion, color, national origin, or age in admission, employment, educational programs, or activities; nor does it discriminate based on genetic information in employment or employee health benefits. Further, faculty, staff, students, and applicants are protected from retaliation for making complaints or assisting in investigations of discrimination. WVNCC will take steps to assure that a lack of English language skills will not be a barrier to admission and participation in the college’s CTE offerings. Auxiliary aids and services are available upon request to individuals with disabilities.

Full Non-discrimination notice and associated policies, procedures and forms

Prerequisites: Due to the nature of this topic it is highly recommended that students have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. The telecommunicator is the first voice in any crisis, the first point of contact the caller has with public safety, and sometimes the first contact a person in crisis has had with anybody in a long time. Crisis negotiation calls are truly life or death incidents for the caller and, perhaps, for others involved in the incident. These calls are unlike emergencies that telecommunicators handle every day. A crisis does not have a clearcut response plan, its nature and outcome are hard to discern. There is no way to know how long it will take to resolve or by what means. Outcomes depend on the way responders interact with the person on the other end of the phone. Clearly not an on-the-job training situation, the best preparation for telecommunicators is training as much as possible before they have to handle a crisis call. This course builds on all the skills of basic telecommunicator training but has the specific goal of diving deeper into the nature of crises, their progression, and the most effective way to receive and process calls. Within its scope, the course provides an overview of crisis negotiations looking at the special concerns related to hostage situations, barricaded subjects, and persons with suicidal intent. By the end of the course, the student will have both conceptual tools to help understand crisis situations, they will also have tools to use when working to resolve these incidents. Topics include: The reasons a person may experience a crisis The stages and timeframes of the crisis state Verbal communication and interrogation techniques used during crisis negotiations Dealing with demands Handling negotiations Hostage and suicidal subject situations Perfect for a one-day pre-conference or post-conference course. CDEs Earned: 8

Non-Discrimination Statement

West Virginia Northern Community College (WVNCC) is an Equal Opportunity/Affirmative Action Institution and does not discriminate based on race, sex (e.g., sex, sex stereotypes, gender identity, gender expression, sexual orientation, and pregnancy or parenting status), disability, religion, color, national origin, or age in admission, employment, educational programs, or activities; nor does it discriminate based on genetic information in employment or employee health benefits. Further, faculty, staff, students, and applicants are protected from retaliation for making complaints or assisting in investigations of discrimination. WVNCC will take steps to assure that a lack of English language skills will not be a barrier to admission and participation in the college’s CTE offerings. Auxiliary aids and services are available upon request to individuals with disabilities.

Full Non-discrimination notice and associated policies, procedures and forms

-----  HYBRID COURSE -----

There is a $25 registration fee that is refundable if you are qualified for Full financial aid. Total cost of the program is $999.

Full payment, financial assistance or a payment plan MUST BE completed and approved by WVNCC three (3) business days prior to the first day of class.   You will be dropped from the class after that date.  

NOTE:   Financial assistance may be available to those who qualify.   Please click this link to read about funding options.   Additionally, you may contact the WVNCC Financial Aid office at: 304-214-8844.

Students will complete learning modules, quizzes and tests in an online platform and in person class instruction will be used for answering questions and all required labwork.   You will be asked to bring in acquaintenances for lab time during this class. 

Program Length: 40 hours of instruction

This course prepares the student for the Phlebotomy Technician role in a healthcare setting. The student will be instructed on techniques & skills related to preparing and monitoring patients for relevant procedures, and gain an understanding of infection control measures. Students are required to successfully demonstrate adequate skills related to Phlebotomy techniques, including 30 venipunctures and 10 capillary draws which are required for the student to be eligible to take the NHA Phlebotomy Certification exam. 

Additionally, program completers of EKG and Phlebotomy can receive college credit towards WVNCC’s Patient Care Technician Certificate – a one-year program.      

Note: Financial assistance may be available to those who qualify. See details about funding options here.

Non-Discrimination Statement

West Virginia Northern Community College (WVNCC) is an Equal Opportunity/Affirmative Action Institution and does not discriminate based on race, sex (e.g., sex, sex stereotypes, gender identity, gender expression, sexual orientation, and pregnancy or parenting status), disability, religion, color, national origin, or age in admission, employment, educational programs, or activities; nor does it discriminate based on genetic information in employment or employee health benefits. Further, faculty, staff, students, and applicants are protected from retaliation for making complaints or assisting in investigations of discrimination. WVNCC will take steps to assure that a lack of English language skills will not be a barrier to admission and participation in the college’s CTE offerings. Auxiliary aids and services are available upon request to individuals with disabilities.

Full Non-discrimination notice and associated policies, procedures and forms

This is a 16 hour class and will be held over 2 Thursdays November 12 and November 19, 2026. 

The Difficult Airway Course teaches healthcare providers advanced, hands-on techniques for managing challenging airway scenarios, focusing on identifying difficult airways, systematic approaches, using tools like video laryngoscopes and extraglottic devices, cricothyrotomy, awake intubation, medication-assisted intubation, and incorporating human factors like team communication

Includes: 

If you have questions, please contact Mike Freeman at mfreeman2@wvncc.edu 

https:www.theairwaysite.com/a-course/the-difficult-airway-course-ems/

There are 4 Modules in the full program to prepare a student for the Excel 2019 MOS Certification test.  Each Module builds upon the previous one. 

If someone feels they have mastered the Beginner or Intermediate courses through previous classes or on the job training they are welcome to take an exam to determine if they can register straight into an advanced course. 

Students must register into each course they wish to take.  Contact coned@wvncc.edu for more information.

Course 3 – Excel Data Tools & Analysis  

• This is a 16 hour - Online/Hybrid Course 
• Conditional formatting 
• Data validation 
• Charts (advanced) 
• Data tools 
• Pivot Tables 

 Non-Discrimination Statement

West Virginia Northern Community College (WVNCC) is an Equal Opportunity/Affirmative Action Institution and does not discriminate based on race, sex (e.g., sex, sex stereotypes, gender identity, gender expression, sexual orientation, and pregnancy or parenting status), disability, religion, color, national origin, or age in admission, employment, educational programs, or activities; nor does it discriminate based on genetic information in employment or employee health benefits. Further, faculty, staff, students, and applicants are protected from retaliation for making complaints or assisting in investigations of discrimination. WVNCC will take steps to assure that a lack of English language skills will not be a barrier to admission and participation in the college’s CTE offerings. Auxiliary aids and services are available upon request to individuals with disabilities.

Full Non-discrimination notice and associated policies, procedures and forms

  Course is limited to 12 people.

Books and certification are are included in the fees.

Per the WV Health Dept. - "Certification requires at least one employee that has supervisory and management responsibility and the authority to direct and control food preparation and services shall be a certified food protection manager who has shown proficiency of required information through passing a test that is part of the accredited program."

Non-Discrimination Statement

West Virginia Northern Community College (WVNCC) is an Equal Opportunity/Affirmative Action Institution and does not discriminate based on race, sex (e.g., sex, sex stereotypes, gender identity, gender expression, sexual orientation, and pregnancy or parenting status), disability, religion, color, national origin, or age in admission, employment, educational programs, or activities; nor does it discriminate based on genetic information in employment or employee health benefits. Further, faculty, staff, students, and applicants are protected from retaliation for making complaints or assisting in investigations of discrimination. WVNCC will take steps to assure that a lack of English language skills will not be a barrier to admission and participation in the college’s CTE offerings. Auxiliary aids and services are available upon request to individuals with disabilities.

Full Non-discrimination notice and associated policies, procedures and forms

Learn the basics of tack welding while creating something you can take home and use. In this hands-on series, participants will weld a real steel horseshoes into a finished piece. This class is beginner-friendly and designed for those with little to no welding experience. Students will receive step-by-step instructionson using SMAW weldinf process. All materials and tools are provided, and participants will leave with a completed horseshoe project they welded themselves. Please wear jeans and boots. Skills covered; Basic welding setup and techinique, and metal positioning and tack welding. Who can attend: Ages 16 plus, No prior welding experience required. Class length 2-3 hours, teacher Brandy Killeen and Don Bosley.

This course builds on the foundation of lifesaving BLS skills, emphasizing the importance of continuous, high-quality CPR.  Reflects on the science and education from the American Heart Association Guidelines for CPR and Emergency Cardiovascular Care (ECC).  This course is for healthcare professionals who direct or participate in the management of cardiopulmonary arrest or other cardiovascular emergencies and for personnel in emergency responses.