Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Although intangible, it is a critical component that must be understood and applied in excellence to every situation. Topics include: Defining customer service Customer attitudes and expectations Customer service in public safety Impact of customer service on public safety Communications center customer service in action Customer service and quality control Investigating complaints Perfect for a one-day pre-conference or post-conference course CDEs Earned: 8 Recertification Requirements: None 

Non-Discrimination Statement

West Virginia Northern Community College (WVNCC) is an Equal Opportunity/Affirmative Action Institution and does not discriminate based on race, sex (e.g., sex, sex stereotypes, gender identity, gender expression, sexual orientation, and pregnancy or parenting status), disability, religion, color, national origin, or age in admission, employment, educational programs, or activities; nor does it discriminate based on genetic information in employment or employee health benefits. Further, faculty, staff, students, and applicants are protected from retaliation for making complaints or assisting in investigations of discrimination. WVNCC will take steps to assure that a lack of English language skills will not be a barrier to admission and participation in the college’s CTE offerings. Auxiliary aids and services are available upon request to individuals with disabilities.

Full Non-discrimination notice and associated policies, procedures and forms

This introductory course is designed specifically for people who are new to computers or returning after a long break.

The class focuses on building confidence with essential computer skills, including turning on and navigating a computer, creating and using an email account, browsing the internet safely, installing basic applications, and recognizing common online risks. Through simple demonstrations, guided practice, and supportive instruction, students will gain the foundational skills needed to use a computer independently in their daily lives.

Non-Discrimination Statement

West Virginia Northern Community College (WVNCC) is an Equal Opportunity/Affirmative Action Institution and does not discriminate based on race, sex (e.g., sex, sex stereotypes, gender identity, gender expression, sexual orientation, and pregnancy or parenting status), disability, religion, color, national origin, or age in admission, employment, educational programs, or activities; nor does it discriminate based on genetic information in employment or employee health benefits. Further, faculty, staff, students, and applicants are protected from retaliation for making complaints or assisting in investigations of discrimination. WVNCC will take steps to assure that a lack of English language skills will not be a barrier to admission and participation in the college’s CTE offerings. Auxiliary aids and services are available upon request to individuals with disabilities.

Full Non-discrimination notice and associated policies, procedures and forms

  Course is limited to 12 people.

Books and certification are are included in the fees.

Per the WV Health Dept. - "Certification requires at least one employee that has supervisory and management responsibility and the authority to direct and control food preparation and services shall be a certified food protection manager who has shown proficiency of required information through passing a test that is part of the accredited program."

Non-Discrimination Statement

West Virginia Northern Community College (WVNCC) is an Equal Opportunity/Affirmative Action Institution and does not discriminate based on race, sex (e.g., sex, sex stereotypes, gender identity, gender expression, sexual orientation, and pregnancy or parenting status), disability, religion, color, national origin, or age in admission, employment, educational programs, or activities; nor does it discriminate based on genetic information in employment or employee health benefits. Further, faculty, staff, students, and applicants are protected from retaliation for making complaints or assisting in investigations of discrimination. WVNCC will take steps to assure that a lack of English language skills will not be a barrier to admission and participation in the college’s CTE offerings. Auxiliary aids and services are available upon request to individuals with disabilities.

Full Non-discrimination notice and associated policies, procedures and forms

*** PLEASE NOTE ***

We are changing the start date of this class for a September start date.  We will post it once we have confirmed with the instructor.   You can still register for the class. Please contact coned@wvncc.edu with any questions.

West Virginia Northern Community College (WVNCC) is offering an introductory Orton-Gillingham (OG) Classroom Educator Course designed for K–2 educators who want to learn how to apply the Orton-Gillingham Approach within a general education classroom and provide structured literacy instruction for beginning readers and students receiving Tier 2 intervention.

This 30-hour OG Classroom Educator (OGCE) training provides educators with a foundational understanding of Orton-Gillingham principles and evidence-based literacy instruction aligned with the Science of Reading. Participants will develop practical strategies for implementing multisensory, structured literacy instruction focused on:

• Reading acquisition for all learners and the characteristics and needs of students with dyslexia
• Phonological and phonemic awareness
• Phonics and decoding
• Reading fluency
• Vocabulary development
• Reading comprehension

Through hands-on instruction and application, educators will learn instructional techniques to support beginning readers and students experiencing reading difficulties.

Course Format:  In-person at WVNCC’s Wheeling Campus

• (Virtual option available if needed)

Course Fee: $650 (Includes $25 registration fee)

Optional Resource Package:

Additional $100 - Includes the Stern Center Orton-Gillingham for the K–2 Classroom: Weekly Guide and Universal Assessment Guide to support instructional planning, assessment, and implementation.

Who Should Attend

• K–2 classroom teachers seeking to implement Orton-Gillingham principles within a general education classroom setting
• Reading interventionists and special education teachers providing literacy support to students
• Educators supporting students of all ages with dyslexia and other reading difficulties
• Instructional coaches, curriculum directors, and administrators seeking to understand evidence-based structured literacy practices and support effective literacy instruction within their schools
• Participants must hold a bachelor's degree from an accredited institution.

Instructors:

Cyndi Schultz, Orton-Gillingham Academy (OGA) Accredited Training Fellow

Theresa Kowcheck, Orton-Gillingham Academy (OGA) Fellow-in-Training (FIT) and Adjunct Reading Instructor at Carlow University.

Participa:nts who successfully complete the coursework may continue to the 50-hour supervised practicum toward eligibility for Classroom Educator membership with the Orton-Gillingham Academy.

There is a $25 seat reservation that is refundable if you are qualified for Full financial aid. Total cost of the program is $1,999.

NOTE:   Financial assistance may be available to those who qualify.   Please click this link to read about funding options.   Additionally, you may contact the WVNCC Financial Aid office at: 304-214-8844.

We will have 10 spots available for this class. Once the class is full - we will keep a waiting list in case a spot opens up and for the next class that will be offered.

Schedule:

MANDATORY Orientation day:  Friday, September 25, 2026 (5pm - 7pm) 

Classroom and lab (Sept. 28 - Oct. 28, 2026):

• Mondays - Thursdays: 5:00pm - 9:30pm
• (no class Oct. 8, 12, 13)

Clinicals:  (Nov. 3 - Nov 21, 2026)    

• Clinical Orientation: Tuesday, Nov 3,2026 (8:00am - 11:00am)
• Tuesdays - Thursdays: 5:00pm - 9:30pm
• Saturdays:   8:00am - 4:30pm (30 min. lunch)
• There may be class on Tuesday, Nov, 24, 2026

Program length: (65 contact hours of classroom instruction, 55 contact hours of clinical instruction are required by the State of WV)

Clinicals will be held at Continuous Care Center at WVU - Wheeling Hospital.   Any vaccinations, or physicals required will be the responsibility of the student.  

The Certified Nursing Assistant program prepares individuals for an entry-level position in the health care field. Graduates work closely with patients under the supervision of a registered nurse. The nursing assistant provides important information on patient conditions to nurses and is vital to the daily operations of a skilled nursing facility, home health organization, or hospital. After program completion, prospective Nursing Assistants take a competency examination to become certified. 

Additionally, program completers can receive college credit towards WVNCC’s Patient Care Technician Certificate – a one-year program.

For THIS class, books, a set of scrubs, and the cost for one certification exam are included with the class fee of $1,999. For any questions please contact coned@wvncc.edu .

Full payment, financial assistance or a payment plan MUST BE completed and approved by WVNCC three (3) business days prior to the first day of class.    You will be dropped from the class after that date.  

Non-Discrimination Statement

West Virginia Northern Community College (WVNCC) is an Equal Opportunity/Affirmative Action Institution and does not discriminate based on race, sex (e.g., sex, sex stereotypes, gender identity, gender expression, sexual orientation, and pregnancy or parenting status), disability, religion, color, national origin, or age in admission, employment, educational programs, or activities; nor does it discriminate based on genetic information in employment or employee health benefits. Further, faculty, staff, students, and applicants are protected from retaliation for making complaints or assisting in investigations of discrimination. WVNCC will take steps to assure that a lack of English language skills will not be a barrier to admission and participation in the college’s CTE offerings. Auxiliary aids and services are available upon request to individuals with disabilities.

Full Non-discrimination notice and associated policies, procedures and forms

This second level course will include instruction on video calling, online forms, everyday digital tasks, smartphones and tablets for beginners, online shopping, payments, avoiding scams and fraud, practice and digital confidence building.   With the modules in Level 2, students will become more comfortable and confident in using computers appropriately and safely.    

Non-Discrimination Statement

West Virginia Northern Community College (WVNCC) is an Equal Opportunity/Affirmative Action Institution and does not discriminate based on race, sex (e.g., sex, sex stereotypes, gender identity, gender expression, sexual orientation, and pregnancy or parenting status), disability, religion, color, national origin, or age in admission, employment, educational programs, or activities; nor does it discriminate based on genetic information in employment or employee health benefits. Further, faculty, staff, students, and applicants are protected from retaliation for making complaints or assisting in investigations of discrimination. WVNCC will take steps to assure that a lack of English language skills will not be a barrier to admission and participation in the college’s CTE offerings. Auxiliary aids and services are available upon request to individuals with disabilities.

Full Non-discrimination notice and associated policies, procedures and forms

An introduction to American Sign Language (ASL) includes a brief history of its development, grammatical principles and vocabulary rules. Vocabulary, fingerspelling,and sentence structure are introduced. Every Tuesday, September 29 - November 10, 6:00 p.m. - 8:00 p.m. 

Learn the basics of tack welding while creating something you can take home and use. In this hands-on series, participants will weld a real steel horseshoes into a finished piece. This class is beginner-friendly and designed for those with little to no welding experience. Students will receive step-by-step instructionson using SMAW weldinf process. All materials and tools are provided, and participants will leave with a completed horseshoe project they welded themselves. Please wear jeans and boots. Skills covered; Basic welding setup and techinique, and metal positioning and tack welding. Who can attend: Ages 16 plus, No prior welding experience required. Class length 2-3 hours, teacher Brandy Killeen and Don Bosley.