Course is limited to 12 people.

Books and certification are are included in the fees.

Per the WV Health Dept. - "Certification requires at least one employee that has supervisory and management responsibility and the authority to direct and control food preparation and services shall be a certified food protection manager who has shown proficiency of required information through passing a test that is part of the accredited program."

Note: Financial assistance may be available to those who qualify. See details about funding options here and contact Jenna Derrico with questions – jderrico@wvncc.edu / 304-214-8962.

Non-Discrimination Statement

West Virginia Northern Community College (WVNCC) is an Equal Opportunity/Affirmative Action Institution and does not discriminate based on race, sex (e.g., sex, sex stereotypes, gender identity, gender expression, sexual orientation, and pregnancy or parenting status), disability, religion, color, national origin, or age in admission, employment, educational programs, or activities; nor does it discriminate based on genetic information in employment or employee health benefits. Further, faculty, staff, students, and applicants are protected from retaliation for making complaints or assisting in investigations of discrimination. WVNCC will take steps to assure that a lack of English language skills will not be a barrier to admission and participation in the college’s CTE offerings. Auxiliary aids and services are available upon request to individuals with disabilities.

Full Non-discrimination notice and associated policies, procedures and forms

This course is designed to prepare students for a Pharmacy Technician certification through Pharmacy Technician Certification Board (PTCB).

Subjects will include patient and medication safety procedure, filling orders, procurement, billing, reimbursement, and inventory management, pharmacy technology and informatics database software, and the roles and responsibilities of working in retail, call centers, hospitals and pharmacies.

Note: Financial assistance may be available to those who qualify. See details about funding options here and contact Jenna Derrico with questions – jderrico@wvncc.edu / 304-214-8962.

Non-Discrimination Statement

West Virginia Northern Community College (WVNCC) is an Equal Opportunity/Affirmative Action Institution and does not discriminate based on race, sex (e.g., sex, sex stereotypes, gender identity, gender expression, sexual orientation, and pregnancy or parenting status), disability, religion, color, national origin, or age in admission, employment, educational programs, or activities; nor does it discriminate based on genetic information in employment or employee health benefits. Further, faculty, staff, students, and applicants are protected from retaliation for making complaints or assisting in investigations of discrimination. WVNCC will take steps to assure that a lack of English language skills will not be a barrier to admission and participation in the college’s CTE offerings. Auxiliary aids and services are available upon request to individuals with disabilities.

Full Non-discrimination notice and associated policies, procedures and forms

This course examines how bullying occurs and how to combat the issue. The eight-hour course explores the nature of the problem, its impact on people and organizations, corrective actions that can be taken, and steps to foster and maintain civility in the communications center. This course aims to help students develop the skills needed to effectively practice civil behavior, as well as demonstrate different ways organizations can systematically combat bullying and cultivate civility in the workplace.

Tuesday, October 22, 2024 - 8:00 a.m. - 5:00 p.m. 

Topics include: 

Perfect for a one-day pre-conference or post-conference course.

CDEs Earned: 8

Recertification Requirements: None

This course is designed to prepare students with basic skills for job searches, resume and cover letters.  It will include basic information on interview techniques and essential qualities for job success.  Upon successful completion of the course, attendees receive a continuing education certificate of completion.

Prerequisites: Due to the nature of this topic, it is highly recommended that students have successfully completed a 40-hour formal basic instructor-led telecommunicator training program.

The telecommunicator is the first voice in any crisis, the first point of contact the caller has with public safety, and sometimes the first contact a person in crisis has had with anybody in a long time. Crisis negotiation calls are truly life or death incidents for the caller and, perhaps, for others involved in the incident. These calls are unlike emergencies that telecommunicators handle every day. A crisis does not have a clearcut response plan, its nature and outcome are hard to discern. There is no way to know how long it will take to resolve or by what means. Outcomes depend on the way responders interact with the person on the other end of the phone. Clearly not an on-the-job training situation, the best preparation for telecommunicators is training as much as possible before they have to handle a crisis call.

This course builds on all the skills of basic telecommunicator training but has the specific goal of diving deeper into the nature of crises, their progression, and the most effective way to receive and process calls. Within its scope, the course provides an overview of crisis negotiations looking at the special concerns related to hostage situations, barricaded subjects, and persons with suicidal intent. By the end of the course, the student will have both conceptual tools to help understand crisis situations, they will also have tools to use when working to resolve these incidents.

Wednesday, October 23, 2024 8:00 a.m. - 5:00 p.m. 

Topics include:

Perfect for a one-day pre-conference or post-conference course.

CDEs Earned: 8

Recertification Requirements: None

This course is designed to instruct students on the development of skills necessary to communicate effectively in all public-facing roles. Topics include customer service etiquette, communication skills, professional appearance, empathy, adaptability, self-control, patience, and more. Upon successful completion of the course, attendees receive a continuing education certificate of completion.

This course is designed as a four-hour refresher course based on NFPA 70E standards.  Participants learn about high voltage electricity, and Arc Flash potential, as well as Arc Flash labeling and training requirements.  Hazards, accidents and reporting are also covered. Upon successful completion of the course, attendees receive a continuing education certificate of completion.

This course is also eligible for college credit at WVNCC (HPE 110).

This course is designed to instruct non-medical personnel on how to recognize and treat a life-threatening emergency.  Topics include cardiovascular emergencies, external and internal injuries, stroke, heart attack/cardiac arrest, and basic first aid. 

Upon successful completion of the course, students receive an American Heart Association Heartsaver CPR AED First Aid card valid for 2 years.